Frequently Asked Questions

How do I register with your agency?

First, ensure that you meet the qualifications required by Citizenship and Immigration Canada. If you do, fill out the online Caregiver’s Application Form and Agreement, and submit it along with all of the required documents.

How do I know if you have found an Employer for me?

As soon as we are contacted by a potential Employer, we will contact you to arrange for a phone interview at a time that is convenient for all parties. If the interview goes well, you will be notified within a few days, and given further instructions on how to proceed.

How do families qualify for the Caregiver program?

The host families must first apply to Human Resources and Skills Development Canada (HRSDC) for the job offer to be approved. After they submit their application for a caregiver, we interview them in person and check their references. Host families must agree not to schedule the Caregiver to work more than 45-hours per week and not more than 10 hours per day. Families must also be Canadian citizens (or permanent residents), and have a sincere desire to share their home with a Caregiver.

How much should I be paid if I am asked to work extra hours or during a day off?

The amount should be based on standards set by your provincial or territorial department of labour under employment standards legislation. You should be paid for overtime according to the law or as specified in your contract if the amount in the contract is higher.

Can I refuse to work for personal or religious reasons?

There should be a clear understanding in the contract of the hours you are required to work and your time off, including holidays and vacations. Requirements for time off to deal with special matters should be cleared with your employer before you sign a contract. You have the right to refuse duties that are not in your contract.

What if I have a problem?

The Caregiver may find the first few months of their program challenging. We understand this very well, and will be there to support and advise you as you adjust. Moving to a new country, having a new family, and being responsible for children can be overwhelming at times! With the help of us, host family and other Caregivers in the area, you will quickly become comfortable and adapt to your new Canadian community. Ups and downs are normal when living in a foreign culture, but we will always be there for you.

When can I sponsor my family members to come to Canada?

Your family members living in Canada and abroad may be included in your application for permanent residence in Canada. This means that their applications for permanent resident status will be processed at the same time as yours. However, all your family members, both in Canada and abroad, must pass medical and background checks, whether they are accompanying you or not. You cannot acquire permanent resident status until your family members have passed these checks. After all requirements have been met, you and your family members in Canada will be invited to the Citizenship and Immigration Canada office nearest your home to be given permanent resident status. An officer will then issue immigrant visas to your family members living outside Canada who were included on your application. Your family members can then come to Canada and acquire confirmation of permanent residence on their arrival.